Account and data

Delete your ColorCross account

You can delete your account directly in the app. If you cannot access the app, use this page to start a manual deletion request. Signing out or uninstalling the app does not delete your account.

Delete in the app

1Sign in to ColorCross and open Me in the bottom navigation.
2Open Account, then select Delete account.
3Review the deletion scope and confirm again. After identity verification, deletion begins.
4If the sign-in page offers Deletion status, use the read-only receipt saved on this device to check progress. The receipt is valid for 31 days. Signing out does not mean background cleanup is complete.
5If status is unavailable or the receipt is lost or expired, contact support at the address below. Do not submit another request to test the result of the previous one.

Cannot access the app?

Email our privacy support address with the subject 'Delete my ColorCross account'. Include only the last four digits of the registered phone number and why you cannot use the in-app flow. We will use a necessary method to verify ownership. Never send an SMS code, identity-document image, or full payment receipt.

Email a deletion request

What will be deleted

—Profile, settings, records, media, goals, reminders, AI results, and Connector bindings.
—Personal media objects are removed from private storage; rotating backups expire under the normal schedule.
—Deletion or anonymization is normally completed within 30 days after verification and acceptance.

What may be retained by law

Necessary order, payment, login, or security records may be retained with restricted access for transaction, tax, dispute, cybersecurity, or other legal obligations, then deleted or anonymized when the period ends. Subscriptions purchased through Apple App Store or another channel must also be managed in that channel; account deletion is not a substitute for cancellation.

Email: dodofun@126.com · We normally respond within 15 business days